Privacy Policy
At mysite-name, we are committed to protecting your personal information while you use our professional car repair services across England. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to provide our car repair services, including your name, contact details, vehicle information, service history, and payment details. This helps us deliver accurate diagnostics and quality repairs for your vehicle.
We collect technical data through our website analytics to improve user experience. This information is anonymised where possible and not linked to your personal identity without explicit consent.
2. How We Use Your Information
Your data enables us to provide quality vehicle services and includes:
- Processing repair appointments and managing service schedules
- Recording vehicle specifications and service history
- Managing diagnostic reports and repair documentation
- Processing payments and managing service billing
- Communicating service updates and appointment reminders
- Maintaining vehicle service history for future reference
We handle your information responsibly, using it solely for your vehicle service requirements and essential business operations.
3. Vehicle and Service Information
Your vehicle details, service history, diagnostic reports, repair records, and maintenance schedules are stored securely and treated as confidential. We maintain these records to ensure accurate service tracking and appropriate maintenance planning.
Vehicle service information is accessed only by our technical team and is stored on secure systems with restricted access. We maintain this information for 4 years for warranty and service continuity purposes.
4. Diagnostic Data and Reports
Vehicle diagnostic data, including fault codes, performance metrics, and system readings, are collected during service appointments. This information is used solely for repair purposes and is stored securely with your service records.
Diagnostic information helps us track vehicle performance over time and provide more effective maintenance recommendations during future service visits.
5. Data Security Measures
We implement industry-standard security protocols to protect your personal and vehicle information. All client data is stored on encrypted systems with access limited to authorised team members. Physical service records are securely stored and properly disposed of when no longer needed.
Our technical team follows strict confidentiality agreements regarding client information and vehicle details.
6. Service History and Maintenance Records
We maintain comprehensive records of your vehicle's service history, repair work, and maintenance schedules to ensure consistent service quality. This information helps us understand your vehicle's maintenance needs and provide appropriate service recommendations.
Service history data is maintained as part of our quality management system and is accessed only by the technical team servicing your vehicle.
7. Legal Basis for Processing
By using our car repair services, you consent to us processing your information as outlined in this policy. This includes processing necessary for service delivery, diagnostic procedures, safety compliance, and business administration.
8. Third-Party Data Sharing
We may share your information with trusted third parties only when essential for service delivery, such as payment processors for transaction handling, and parts suppliers for warranty registration with your consent.
All third-party providers are bound by strict data protection agreements compliant with UK GDPR requirements. We never sell your personal information or vehicle data to marketing companies.
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request transfer of your data to another provider
To exercise these rights, contact us at: [email protected]. We respond to all valid requests within 30 days.
10. Data Retention Period
We retain your personal and service data for as long as necessary to fulfil our services and legal obligations. Vehicle service records are typically maintained for 4 years after your last service to support warranty claims and future repairs, unless you request earlier deletion.
Financial records are retained for 7 years for accounting and tax compliance. Diagnostic information is reviewed periodically for relevance and accuracy.
11. Policy Updates
We may update this privacy policy periodically to reflect changes in our services or legal requirements. The current version will always be available on our website, and we will notify you of significant changes that affect how we process your data.
Last updated: October 2025